Everything customers need to know about pickup, payments, repairs, returns, warranty, privacy, and using the SmartComp Solutions website.
All online orders are collected from our Kumasi shop. We do not deliver orders directly at this time.
After your order is confirmed, you or your trusted representative must collect it from our Kumasi shop.
You may still buy from us, but you must send someone you trust to pick up the item on your behalf.
We may contact you by phone, WhatsApp, SMS, or email to confirm the order and pickup details before release.
Bring your order reference, payment confirmation, and the same contact details used for the order. Representatives should know the buyer name and order details.
If an order is not collected or we cannot reach you, pickup may be delayed or the order may be cancelled after reasonable follow-up.
Online payments are handled through Paystack for secure card, mobile money, bank transfer, and other supported digital payment options.
We accept Paystack-supported payment options, including card, mobile money, bank transfer, and other available digital channels.
Orders are processed after payment is confirmed. If payment is not confirmed, the order may remain pending.
Customers must enter the correct name, phone number, email, and pickup information before payment.
For security, we may ask for extra confirmation if a payment or order detail looks unclear.
If a payment fails or appears twice, contact us with your payment reference so we can check it. Refund timing depends on the payment provider.
We inspect devices carefully and explain the repair cost before paid repair work continues.
A device may need inspection before we can confirm the fault, repair cost, parts needed, or completion time.
If a repair has a cost, we will ask for your approval before continuing.
Completion time depends on the fault, device condition, part availability, software issues, and workload. Same-day repair is available for some jobs, but not guaranteed for every case.
Please back up important files before submitting a device. We handle devices with care, but we are not responsible for data loss caused by hardware failure, corrupted software, viruses, or storage damage.
Water damage, power issues, cracked parts, overheating, motherboard faults, or previous repair attempts can make repair more risky. We will explain known risks where possible.
Devices left uncollected for more than 60 days after notification may be treated as abandoned and may be recycled, disposed of, or used to recover storage/repair costs.
We want customers to receive the correct working item. Please check products as soon as possible after pickup.
Report incorrect, damaged, or defective accessories within 48 hours after pickup.
Items should be unused, in good condition, and returned with packaging and proof of purchase where possible.
Used accessories, opened software or digital products, special-order items, and products damaged after pickup are usually not returnable.
If a valid issue is confirmed and stock is available, we may replace the item instead of refunding it.
Approved refunds may be sent through the original payment method or another agreed digital channel. Payment provider processing times may vary.
Completed diagnosis, software installation, configuration, and repair labor fees are generally non-refundable once the service has been delivered.
Some products and repairs may include limited warranty support depending on the item, part, and type of service.
Some accessories may have supplier or manufacturer warranty coverage. Warranty terms can differ by product.
Selected repairs may include limited service warranty for the exact issue repaired or the specific replacement part used.
Warranty does not cover water damage, physical damage, power surges, viruses, misuse, accidental damage, or repairs attempted by someone else after our service.
Keep your receipt, order reference, or repair record. We may need it before warranty support can be provided.
Warranty claims must be checked by us first. If the new fault is different from the original issue, a new repair quote may apply.
We collect only the information needed to process orders, bookings, repairs, payments, and customer support.
We may collect your name, phone number, email, order details, pickup details, repair details, account information, and payment reference.
We use customer information to process orders, manage repair bookings, confirm pickup, provide support, track payments, and improve our service.
We do not store full card details on our website. Paystack handles supported digital payment details securely.
Customers are responsible for keeping account passwords private and for activity under their account.
You may contact us to correct your account, order, or contact information.
By using this website, placing an order, or booking a repair, you agree to use our services honestly and responsibly.
Prices, stock, product photos, descriptions, and specifications may change without notice. We may contact you if an item becomes unavailable.
Do not submit false information, attempt unauthorized access, abuse the website, or interfere with website security.
We may contact you by phone, WhatsApp, SMS, or email about orders, payments, pickup, repairs, support, and service updates.
SmartComp Solutions is not responsible for delays caused by third-party services, payment providers, part shortages, manufacturer defects, or customer-provided incorrect information.
These policies may be updated when needed. The latest version on this page applies to website use, orders, and bookings.
Contact SmartComp Solutions before paying, booking a repair, or sending someone for pickup if anything is unclear.
Kumasi, Ghana
Monday - Saturday, 8:00 AM - 6:00 PM